Y
Direct Services Supervisor
Professional Services
Hospitality-Hotel
Administrative
Permanent
Full Time
0-1
Wage DOE
Direct Employer
Direct Services Supervisor
 Job Class: State Program Administrator Supervisor
Agency: MN Department of Natural Resources

· Job ID: 91635
· Location: Park Rapids, MN
· Telework Eligible: No
· Full/Part Time: Part-Time
· Regular/Temporary: Unlimited
· Who May Apply: Open to all qualified job seekers
· Date Posted: 01/30/2026
· Closing Date: 02/19/2026
· Hiring Agency/Seniority Unit: Department of Natural Resources
· Division/Unit: DNR Parks and Trails Reg 1 / Itasca State Park
· Work Shift/Work Hours: Varies
· Days of Work: Varies
· Travel Required: Yes; Occasional
· Salary Range: $27.72 - $40.23 / hourly
· Classified Status: Classified
· FLSA Status: Nonexempt
· Bargaining Unit/Union: 216 - Middle Management Association/MMA
· Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and
working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to
equity and inclusion, and invests in employees by providing benefits, support resources, and training and
development opportunities.

Job Summary
Established in 1891, Itasca is the oldest state park in Minnesota and one of the first state parks in the country. Home
to the Headwaters of the Mississippi River, the park is one of the top tourism attractions in the Upper Midwest. Itasca
State Park operates 7 days a week with visitors on-site 24 hours a day year-round.
Itasca State Park is currently seeking a Direct Services Supervisor within the Food Service Operation at Itasca State
Park. The position supervises 30+ direct service employees and lead workers, with regular duties including hiring,
training, and mentoring staff in customer service, food and beverage preparation, and point-of-sale operation;
maintaining inventory and ordering supplies; and working with line staff at food service locations. 

The position is an integral member of the Itasca Food Services Management Team overseeing all food services within the park
including the Douglas Lodge Restaurant, Mary Gibbs Cafe, catering, and special events. Days and times of work vary
and include evenings, weekends, and holidays. This position is full-time 40 hours per week, May through October and
part-time 24 hours per week November through April. 

The Itasca Food Services Operation meets the needs of nearly 600,000 annual park visitors, 1,400 daily overnight guests, and local communities, including Bemidji and Park Rapids.

Responsibilities Include:
· Exercise supervisory authority over the Itasca State Park Food Services operations so that applicable labor
agreements and plans are equitably administered and employees under their supervision effectively perform
assigned job duties to achieve the annual objectives Itasca State Park.

· Exercise administrative responsibilities and authority over Itasca State Park Food Services operations so that assigned budget expenditures and revenue are properly processed and records and procedures are up to date.
· Prepare project plans and specifications and participate in park planning efforts so that the Itasca Food Services concerns are addressed in all plans and specifications.
· Conduct or participate in public relations activities and meetings with DNR administration, legislators, concerned groups, and the general public so that the concerns and needs for improvement of park facilities are adequately portrayed to the proper officials, to help fulfill park objectives.
· Exercise administrative authority to assist with the purchase or rental of goods, services, and equipment so that adequate supplies and equipment are available to meet Itasca Food Services objectives.

Minimum Qualifications
Two (2) years experience as a Lead worker or supervisory experience sufficient to direct, develop, and engage staff,
address complex and confidential human resource issues, and work as a productive member of teams.
A bachelor’s degree in hospitality management, business, or closely related field may substitute for one (1) year of
experience. An associate degree in the fields listed above may substitute for six (6) months of experience.
Ability to treat employees inclusively in the areas of accommodation, scheduling, expectations, individualized
resource needs, training, and development.
Oral, written, and communication skills sufficient to effectively communicate complex information to a wide variety of
audiences and meet expectations and requirements of staff and customers.
Conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations, and settle disputes
equitably by finding common ground and cooperation.
Time management skills sufficient to make decisions and meet deadlines sometimes with incomplete information,
under tight deadlines, and pressure by unforeseeable events and/or emergencies.
Project management skills to coordinate multiple tasks simultaneously and manage frequent change, delays, or
unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.
Experience administering a safety program in accordance with applicable laws, policies, rules, and regulations.
Experience using computers and operational related software (e.g., word processing, spreadsheets, point of sale
systems, internet, email).
Experience promoting a cooperative and harmonious work environment to maximize morale, productivity, and
efficiency/effectiveness.
Interpersonal skills sufficient to develop and implement new strategies and changes.
Human relations skills sufficient to respond to inquiries and/or complaints.

Preferred Qualifications
Experience overseeing restaurant or resort operations in a lead or supervisor capacity.  Experience should
demonstrate leadership abilities in customer service, front of the house operations, point-of-sale system management
and/or inventory costs and controls.
A bachelor’s degree in hospitality management, business, or closely related field.
Experience supervising employees in a union environment.

Current First Aid/CPR certification.
Training in Automatic External Defibrillator (AED).
Current Food Safety certification.
Additional Requirements

This position requires an unrestricted Class D Drivers license with a clear driving record; per DNR Fleet Policy, only
those 18 years of age or older with a valid drivers license may operate equipment and vehicles on behalf of the
Agency.
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the
position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United
States and to complete the required employment eligibility verification form upon hire.
It is policy of the Department of Natural Resources that all candidates submit to a background check prior to
employment. The background check may consist of the following components:
·         Conflict of Interest Review
·         Criminal History Check
·         Education Verification
·         Employment Reference / Records Check
·         License / Certification Verification

How to Apply: 
If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers (or click on the ''apply'' button).

Contact:
If you have questions about this position, contact Cynthia Holleman at cynthia.holleman@state.mn.us or 218-699-7219.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and
your valid Proof of Eligibility Certificate by the closing date to Paige Stanius at Paige.stanius@state.mn.us.
Working together to improve the state we love. 

What do Minnesota's State employees have in common? 
· A sense of purpose in their work
· Connection with their coworkers and communities
· Opportunities for personal and professional growth

Benefits 
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with
other benefits to help you and your family be well.
Your benefits may include: 
· Paid vacation and sick leave 
· 12 paid holidays each year 
· Low-cost medical, dental, vision, and prescription drug plans 
o Fertility care, including IVF
o Diabetes care
o Dental and orthodontic care for adults and children 
· 6 weeks paid leave for parents of newborn or newly adopted children
· Pension plan that provides income when you retire (after working at least three years)
· Employer paid life insurance to provide support for your family in the event of death
· Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
· Tax-free expense accounts for health, dental, and dependent care 
· Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:
· Training, classes, and professional development
· Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan
Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
· A voluntary confidential program that helps employees and their families with life challenges that may impact
overall health, personal well-being, or job performance
· Common sources of stress can be addressed through the EAP: mental health, relationship challenges
(personal and work), grief and loss, finances, and legal issues
· Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability,
union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies
are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color
and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and
veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and
our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national
origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender
expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability,
veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If
you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the
Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
https://mn.gov/mmb/careers/search-for-jobs/
N
Park Rapids
MN
56470
United States
MN: Park Rapids